Car Rental with Alamo
Temmuz 7th, 2008 | by admin |
Alamo is a professional big car rental company. On this review, we are going to check out their web site in a customer’s view.
New Features of Alamo:
• New customer kiosk cuts check-in times in half.
• Get triple NWA WorldPerks, an upgrade and up to 15% off when you reserve a compact through mid-size car.
• GPS units available now.
Their Favorite Feature:
While almost all car rental services offer promotions or discounts, none of them but Alamo reward you for paying in advance. If you pre-pay for your car rental, Alamo will give you a 10-percent discount on top of any other discounts you may be receiving.
Experiencing Their Website:
The Alamo website is a colorful, no-nonsense Internet resource. The first thing you notice when landing on the homepage is the abundance of deals and special Alamo offers. Unlike some of the other car rental companies that hide their discounts within the pages of their site, Alamo puts everything out in the open for everyone to see.
The car rental form was on the homepage, as it is with most of the car rental services, and filling it out took less than five seconds. You are immediately told that there isn’t an Alamo location where you want to pick up the car and they advise you to check with Enterprise. But it may not be easy to find an available car somtimes for your specific destination.
On our second attempt at reservation information, we choose a major city located about 40 miles from our original location. Once again, we were asked to check with Enterprise, but not because they didn’t have a location, it was because the location we had selected had been sold out. Third time’s a charm right?
How Alamo Measured Up:
The chart below illustrates how Alamo measured up to the other car rental services in their prices and offerings.
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Compact Rate |
$60.90 |
$41.99 |
$35.99 |
$28.79 |
$49.99 |
$76.95 |
$44.99 |
|
Standard Rate |
$62.90 |
$49.90 |
$40.99 |
$32.39 |
$53.99 |
$78.95 |
$50.39 |
|
Full Size Rate |
$67.90 |
$51.99 |
$45.99 |
$35.09 |
$55.99 |
$81.95 |
$50.39 |
|
Standard SUV Rate |
$63.90 |
$62.99 |
$88.99 |
$53.99 |
N/A |
$68.95 |
$67.99 |
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Standard Rate Plus Tax & Fees |
$76.97 |
$58.12 |
$43.45 |
$38.45 |
$60.88 |
$95.92 |
$56.95 |
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Car Seats Offered |
Yes |
Yes |
Yes |
No |
Yes |
Yes |
Yes |
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GPS Offered |
Yes |
Yes |
Yes |
No |
No |
Yes |
Yes |
|
Local Locations Provided |
0 |
1 |
1 |
3 |
2 |
0 |
1 |
Alamo Customer Support:
Alamo car rental offers customer service via phone and email. If you want to contact the company via email, get ready to fill out an annoying form after navigating through a selection of form categories to choose from. However, phone support did make up for the frustration. The rep answeres your call in less than a minute and is usually extremely helpful.
Points Upside:
Fantastic customer service, easy-to-navigate website, pre-pay discount.
Points Downside:
Lack of nearby locations.
Summary:
On Alamo’s web site, anything you may need is laid out clearly for you to find. However, you may need to fill out the form until getting frustrated. Once you finally find some car rentals, you may notice how they consistently come in higher than some of their competitors’ pricing.
Vacations can be expensive enough. However, some features that Alamo provides are nice, such as customer kiosks to cut check-in time in half. Customer support is great on this website, via telephone that is. Email support leaves some room for improvement.
Good luck on your travel…
One Response to “Car Rental with Alamo”
By Car Hire Switzerland on Eki 15, 2008 | Reply
Nice site where we got more information from this site. Really it is very nice site.well, keep up it.